Your personal information

The current privacy policy explains how we collect and process your personal information. Personal data is any information or set of information that identifies you or could be used for your identification (along with other information). This includes information you provide to us, what we learn from you, and the marketing communications you prefer to receive. This policy explains how we handle your personal data, what your rights are and how the law protects you.

We do not knowingly collect data relating to children.

Changes in the legal framework for personal data protection

The legal framework for personal data protection has been amended on 25 May 2018, when the General Data Protection Regulation (GDPR) comes into force in the European Union.

The current privacy policy tells you about most of your rights in relation to the Regulation. But there may be other changes we will have to make in this privacy policy after May 25th. We will notify you whenever we make a change in our policy. We may have to ask you to accept the changes or re-consent to the use of your personal information.

Who are we and how can you contact us?

We are MACONIS LTD, with registered address: Bulgaria, Sofia, 19 Nikolay Liliev Street, VAT № BG 131259190, ID№ 131259190, accountable person: Evgeni Kanev

You can contact us via email address:

If we are speaking about our website, we refer to

How do we collect your personal information?

We may collect personal information about you in the following ways:

Data you provide to us:

– When registering to use our services;

– During a phone call with us or by giving your business cards to us;

– During email or mail correspondence with us;

– In relation to your participation in our promotions or events;

– In the form of feedback;

– Data we collect about you.

We may collect, use, store and transfer different kinds of personal data about you, grouped in the following way:

– Your identity data – name and date of birth;

– Contact details – billing address, email address or phone numbers;

– Financial data – bank account and payment card data;

– Transaction data – details about payments from you and other details of the services you have purchased from us;

– Marketing and communication data – your preferences in receiving marketing communications from us, as well as your communication preferences.

We do not collect sensitive personal information about you. This includes data relating to race or ethnic origin, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, membership of trade unions, health information, genetic and biometric data. We do not collect information about criminal records and committed crimes.

For what purpose do we process your personal data?

Your personal data is protected by law.

We have the right to process your personal data only if there is a legal basis to do so and the processing meets legitimate objectives. This policy sets out the following purposes:

– So that you can use our services;

– For purposes you have explicitly consented to;

– For the implementation of MACONIS LTD’s legal duties.

Who do we share your personal information with?

Occasionally, in order to provide the services you have requested, we may share your personal information with external service providers.

We require all third-party service providers to respect the security of your personal data and treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes. We allow them to process your personal data only for certain purposes and in accordance with our instructions.

Failure to provide personal data

In cases where we need to process your personal data in connection with a legal requirement or under the terms of a contract we have with you and you cannot provide this information on request, we may not be able to fulfill the contract we have or attempt to conclude with you (for example, providing a particular service). Thus we may not be able to provide the service you have requested from us but we will notify you if that is the case.

Data protection

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We provide access to your personal data only to those employees, external service providers and other third parties that have legitimate access to it. They will process your personal data only in accordance with our instructions and are subject to confidentiality obligation.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will we store your personal information?

We will store your personal information for as long as necessary to fulfill the purposes for which it was collected, including purposes of complying with statutory, accounting or reporting requirements.

In order to determine the appropriate period for the storage of personal data, we take into account the volume, nature and sensitivity of personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these objectives by other means, as well as the applicable legal requirements.


We may use your personal information to inform you of the relevant services and upcoming offers. We may use your personal data to send you marketing messages only if we have your consent or legitimate interest in doing so. You may ask us to stop sending you marketing messages at any time – you just need to contact us or use the links to reject any message sent to you.

Your rights

The General Data Protection Regulation guarantees a certain set of rights that you can exercise in relation to your personal data processed by us. Specifically, you have:

– Right to receive a copy of the information we store

You may request a copy of the personal data we hold for you by sending us an email at:

We will try to respond to all legitimate requests within one month. Sometimes it could take us more than a month and in such case we’ll inform you.

– Right to inform us in case the information we store is incorrect

You have the right to question any information we hold about you that you consider wrong or incomplete. Please contact us by e-mail at, if you would like to do so and we will take reasonable steps to check the accuracy of the information and, if necessary, correct it.

– To inform us that you want to discontinue the use of your personal information

You have the right to:

– Object against the use of your personal data;

– Or ask us to delete your personal information;

–Or request limitation of processing;

– Or ask us to stop using them if we do not need to do it (known as “the right to be forgotten”).

Please, note that there may be grounds for us to keep or use your personal data which we will share with you when you exercise one of the above rights.

– Withdrawal of consent

You may withdraw your consent to use your data at any time. Please contact us by email at, if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

Submission of a complaint

Please let us know if you are not satisfied with the way we have used your personal information by sending us an email at

You have the right to submit a complaint to the Bulgarian Personal Data Protection Commission address: Bulgaria, 1592, Sofia, 2, “Prof. Tsvetan Lazarov ” Blvd, telephone: +359 2 91 53 518; fax: +359 2 91 53 525; e-mail address:, website:

Cookie Policy

We use cookies to offer you a better and more personalized internet service. The data stored by cookies used on our website will never display personal details allowing to determine the identity of any individual.

This policy applies to cookies and web sites supported by MACONIS LTD, with registered address: Bulgaria, Sofia, 19 Nikolay Liliev Street, VAT № BG 131259190, ID№ 131259190, accountable person: Evgeni Kanev

What are cookies?

A cookie is a small text file that is stored and/or read by your browser on your device’s hard drive (such as a computer, laptop, tablet or smartphone) by the websites you visit. Cookies also make your work with websites more secure and faster by remembering your preferences (such as your registration and language details) by sending the information you store back to the first-party cookie or to another website that set them (third-party cookie). Cookies are information files that include unlimited text content. They are stored on the user’s computer in order to improve their experience with a website. These files allow the user to be recognized and the website to be adapted according to their preferences. Cookies usually include the name of the website from which they originate, their storage time on the device and a unique number.

You can block or remove cookies through your Internet browser or by using third party software, but you may experience problems when using certain sections of the website. In some case we directly request your consent for the use of cookies through our cookie banner.

What are cookies used for?

Cookies are used to adjust the content of website to user preferences and optimize the use of the particular website. They are also used to prepare anonymous general statistics which aid us at understanding how a given user prefers to use our website, allowing us to improve its structure and contents, without having access to personal user information.

What cookies do we use?

Depending on their function and purpose, the cookies we use can be divided into the following categories:

Mandatory cookies enable you to navigate through the website and use essential features. These cookies are usually set only in response to your actions, which constitute an application for services. These cookies are mandatory for the use of our website.

Functional cookies are used to recognize you the next time you visit our website, to offer you improved personalized features, such as remembering your preferences. These Cookies collect anonymous information and cannot track your actions on other websites. The expiration of these cookies is no longer than 2 years.

Analytical and performance cookies allow us to identify the number of users and collect information on how the website is used (for example, which pages a user uses most often and whether they receive error messages on a page). This helps us improve the performance of our website, such as providing an easier way to find what you are looking for. The expiration of these Cookies is no longer than 2 years.

Advertising and targeting cookies record your visit to our website, the pages you visit and the links you follow. We will use this information to show you ads that are tailored to you and your interests. They are also used to limit the number of impressions of an ad and help measure the effectiveness of ad campaigns. To this end, we may also share this information with third parties (such as advertisers). In order to use these cookies, we need your consent. You can manage your preferences for advertising or targeting at any time through your browser settings (see below). The expiration of these cookies is no longer than 2 years.

Social media cookies allow you to share your website activity on social networks such as Facebook and Twitter. These Cookies are not under our control.

Other types of cookies that may be used at a later stage. We will inform you by updating our policies in case we use other types of cookies.

Please note that we use third party services to learn how our website is used, in order to enhance your user experience and show you advertising content outside our website. These third parties (including ad networks and external service providers such as web traffic analysis services) may also use cookies which are not under our control. You may withdraw your consent to the use of cookies at any time. In order to do so, please see the provisions below.

If you would like to delete cookies stored on your device and configure your browser to reject cookies, you can do so in the preferences settings of your internet browser. Typically, settings related to cookies can be found in the Options, Tools or Preferences menus of the web browser you use to access the internet. Depending on the existing web browser, various methods can be used to disable Cookies. For further details, please visit the relevant website of your browser.

Do cookies contain personal information?

Personal information that is accumulated through cookies can only be used to perform certain operations for the user. Such information is encrypted in a way that makes it impossible for unauthorized persons to access it.

Cookies used for statistical purposes and monitoring internet traffic:

Google Analytics

Our website uses Google Analytics, an Internet traffic analysis service, provided by Google. Google Analytics uses cookies to help analyze user behavior. The information on how you use our website (including your IP address) gathered by the cookies is transmitted to a Google server and saved there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for individual website operators and for providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this data on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may choose to opt out of Google Analytics without affecting your ability to visit our website.
Detailed information about Google Analytics and privacy (including how you can control the information sent to Google) can be found at or Google Analytics:
In order to prevent possible tracking, you can install add-ons for your browser (

Cookies used for direct marketing purposes:

Google DFP Platform

In order to receive advertising and marketing content tailored to your preferences, our website uses DoubleClick for Publishers (DFP) technology provided by Google. The information on how you use our website (including your IP address) gathered by the cookies is transmitted to Google servers and stored there. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this data on Google’s behalf. Google will not associate your IP address with any other data held by Google. Detailed information about Google Analytics and privacy (including how you can control the information sent to Google) can be found at

Deleting cookies

In general, applications used for access to web pages allow the storage of cookies by default. These settings may be changed in such a way that the automatic administration of cookies is blocked by the web browser or that the user would be informed each time when cookies are stored on their device. Detailed information about the options and management of cookies may be found in the settings of your application for web browser.

Limiting the usage of cookies may affect some of the features of the Website.

You may choose to delete our or third-party cookies through the options of each browser. This may affect the interaction with our website or another website. More information on deleting cookies can be found at or check which contains more information related to preferences and online privacy.